Manage Subscriptions block on Thank You page

Overview

• You can let customers manage their subscriptions immediately after checkout by adding Utterbond’s “Manage Subscriptions” block to your Shopify Thank You (Order Status) page.
• Once enabled, the Thank You page will display a “Go to Subscription Portal” button, directing shoppers directly to their Utterbond customer portal. From there, subscribers can pause, skip, swap products, or update their subscription details without contacting support.
• This feature significantly reduces churn and support tickets by giving subscribers instant, self-service access to manage their active subscriptions right after purchase.

🔧 Pre-requisites & Setup Conditions

• our store must be using a theme compatible with Shopify’s Online Store 2.0 (or at least compatible with the mechanism that lets apps inject content into the Checkout/Thank You page).
• The Utterbond Subscriptions app should be installed and fully configured on your store.

🛠️ How to Add the “Manage Subscriptions / Customer Portal” Block on Thank You page?

• Go to Shopify Admin → Online Store → Themes.
• Click Customize on the active theme.
• From the top menu in the theme editor, select Checkout and Customer Accounts / Thank You Page.
• In the left sidebar, expand Apps (or ‘App blocks’). Locate “Manage Subscriptions Block”.
• Click the + (plus) icon or “Add block” to add the block.
• Adjust the block’s placement/order so that it’s visible and obvious to customers (e.g. near the top of the Thank You page). Then click Save.

⚙️ What the Customer Sees / What Happens

• On the Thank You page, the customer will see a “Go to Subscription Portal” (or “Manage Subscriptions”) button.
• Clicking that button redirects them to their self-service portal powered by Utterbond, where they can:
  • Pause, skip, or cancel upcoming shipments/orders.
  • Swap products or change variants (if your plan allows product swapping).
  • Update payment method or shipping address.
  • Adjust subscription frequency, reorder quantity, skip a billing cycle, or apply discounts (depending on your subscription plan settings). 
  • View upcoming orders, billing dates.